FULLY INCLUSIVE RATE Car-2Rent - FAQ
Making Changes to Your Booking
Can I amend a confirmed booking? How can I add additional or extra drivers to my booking ? How do I amend or change a booking pick-up or drop-off time?Cancelling Your Booking
Do I lose my deposit if I cancel my car?Your Voucher
What is a voucher and why do I need one? I can't find my voucher. Could you please send the voucher again? What happens if I do not take my voucher with me?One Way Rentals
What are cross border or territorial restrictions?Fuel
What is a fuel policy?Age Restrictions
What are age restrictions?Extras
Where can I see that a confirmed baby/booster in my booking? Where can I see if an additional driver is confirmed in my booking?Insurance
Can i reduce the excess on a car by taking out additional insurances ?Licence
What is an international driver's licence and why do I need one? Do I need both parts of my British licence to rent a vehicle?What Does the Price Include?
What is included in my rental? What taxes are included in my rental? Terms and ConditionsDo I lose my deposit if I cancel my car?
In the event of a cancellation notice of which is received by CarTrawler within seven (7) days of the car rental booking date and at least forty eight (48) hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine all funds will be reimbursed.
In the event of a cancellation notice of which is received by CarTrawler outside seven (7) days of the car rental booking date and at least forty eight (48) hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine all funds except a cancellation handling/ administration fee of 25.00 and the non-refundable Administration Charge (Card processing fee) where applicable, will be reimbursed.
In the event of a cancellation notice of which is received by CarTrawler less than forty eight (48) hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine no funds paid will be reimbursed to you, unless the entire rental amount has also been pre paid CarTrawler will retain 3 days rental and Administration Charge (Card processing fee) where applicable. In the event of a cancellation of a booking when the entire rental amount is payable on arrival, there is no fee for a cancellation.
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